Shipping policy

Shipping Policy

Last Updated: [02/09/2025]

At Mkay Hairmpire, we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver products to our customers.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We deliver both locally (within Nigeria) and internationally.
Nigeria (Local Delivery): 2–5 business days depending on your location.
International Shipping: 5–10 business days, depending on customs clearance and courier timelines.
Delivery times are estimates and may vary due to factors beyond our control (weather, customs delays, courier issues).

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and order size.
Free shipping may apply for special promotions or orders above a certain amount (when stated).

4. Order Tracking

Once your order has been shipped, you will receive a message from our customer care.
You can reach out to the Customer care line to track the status of your order.

5. Delivery Address

Please ensure your delivery address and contact details are accurate.
Mkay Hairmpire will not be responsible for delays or lost packages due to incorrect information provided by the customer.

6. International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Mkay Hairmpire has no control over these charges and cannot predict what they may be.

7. Delays & Issues

While we aim to deliver on time, unforeseen circumstances (strikes, customs issues, courier delays, etc.) may cause delays.
If your order is significantly delayed, please contact us at [07070554062] for assistance.

8. Contact Us

For questions about shipping or delivery, reach us at:

📧 [Ajosemorenikeji4forever@gmail.com]
📍 [I26, Yemosa Plaza, Close to Lotus Bank After Egbeda Mosque, Akowonjo Road, Egbeda, Lagos.]
📞 [09021551701]